For hotels, inns, restaurants, and event venues across the Central Coast. We help with both sides of the operation, from guest questions and group inquiries to ordering, scheduling, and the weekly P&L, using the systems you already run.
The first call is free. Every build is a fixed price against a written scope.
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We’ll reply to the email address you gave us to set up your free consultation.
Where the hours go, shift after shift.
Questions before every arrival
Wedding and group inquiries
Review replies across five sites
Inventory counts on a clipboard
Orders texted to six suppliers
Invoices nobody checks against the delivery
Schedules copied from last week’s
A P&L that arrives a month late
Most of it is moving answers and numbers between your inbox, your suppliers, and your reservation, POS, and payroll systems. The welcome, the menu, and the judgment calls stay with your team.
Where we’d start.
Each is a focused first project: one workflow, tested on your real guests, orders, and shifts, with a person approving anything that reaches a guest, a supplier, or the schedule.
Example workflows to show the shape of the work. They aren’t client results.
Front of house
Guest questions before arrival
Today
Parking, pets, check-in times, and restaurant recommendations arrive by email, text, and booking-site messages. Your front desk answers them between guests at the counter.
With the automation
Each message is matched to the reservation, and a reply is drafted from your policies and the guest’s booking. Requests like early check-in are checked against the day’s arrivals and flagged for a decision.
Where a person decides
Your front desk approves replies and makes every call on upgrades, comps, and special requests.
Email, booking-site messages, your property management system, your guest policies
Group and event inquiries
Today
Wedding, corporate, and group inquiries arrive through web forms, email, and venue directories. Someone writes back for dates, headcount, and budget before anything can be quoted.
With the automation
The details are pulled from the inquiry, missing ones are asked for in the first reply, room or space availability is checked, and a proposal is drafted from your packages.
Where a person decides
Your sales or events manager approves every proposal and every custom request.
Email, web forms, your sales or events calendar, your packages
Review replies
Today
Reviews land on Google, Tripadvisor, Yelp, and the booking sites. Replies get written when someone has time, and the patterns across them never get looked at.
With the automation
New reviews are collected in one place with a reply drafted in your voice, and a weekly summary shows what guests keep praising or complaining about.
Where a person decides
Your GM approves every public reply and handles anything that needs a personal follow-up.
Google, Tripadvisor, Yelp, booking sites, email
Back of house
Ordering and inventory
Today
Counts happen on a clipboard, orders go out by text and email to each supplier from memory, and nobody checks the invoice against what actually arrived.
With the automation
Counts are entered by phone and compared against par levels and upcoming covers or occupancy, and a draft order is prepared for each supplier. When invoices arrive, they’re matched to the order and the delivery, and price changes are flagged.
Where a person decides
Your chef or purchasing lead approves every order, and a manager approves invoices before they’re paid.
Phone counts, supplier email or portals, your inventory and accounting systems
Scheduling around demand
Today
Next week’s schedule is copied from last week’s, then patched by text as people swap shifts. Labor runs over on slow nights and short on busy ones.
With the automation
A draft schedule is built from forecast occupancy, reservations, and events, plus staff availability and time-off requests. Overtime and labor cost over your target are flagged before anything is published.
Where a person decides
Your managers adjust and publish every schedule.
Your scheduling or payroll system, reservations, your events calendar
A weekly P&L
Today
Sales sit in the POS and reservation system, labor in payroll, and costs in a stack of invoices. The P&L arrives from the bookkeeper weeks after the month closes, too late to change anything.
With the automation
Sales, labor, and costs are pulled straight from each system into a weekly flash P&L with food and beverage cost, labor percentage, and occupancy or covers. The numbers are calculated from the source systems, with a short written summary of what moved.
Where a person decides
Your GM or owner reviews it each week. Your bookkeeper still closes the books.
Your POS, reservation or property management system, payroll, accounting
A guest writes in. The reply is drafted.
Here’s the first one in more detail. The routine steps run on their own, and nothing reaches a guest until your front desk approves it.
The work comes in“We land at 10. Any chance we can check in early?”
Your automation
Match the guest and their reservation
Check the day’s arrivals and your early check-in policy
Draft the reply, or flag it for a decision
Ready for youReview the reply. Approve. On to the next guest.
Before we build.
The questions we answer before we quote, so the price is one we can keep.
Can we reach your systems?
Cloudbeds, Mews, Opera, Toast, OpenTable, 7shifts, MarketMan, and the rest each allow different things. We confirm what your accounts let us read and update before we promise anything.
Is there enough volume?
Forty guest messages a day is worth automating; four may not be. We size the work from your actual message and inquiry volume, and say so if your booking platform’s built-in tools are enough.
What stays with your team?
Comps, refunds, complaints, menu and pricing decisions, and anything that needs a personal touch. The automation drafts and sorts. Your team decides.
What a first project looks like.
Fixed prices against a written scope. Every pilot is scoped so at least one workflow pays for itself within six months.
Pilot · 3–6 weeks
One inbox, handled
$5,000–$15,000
Guest questions before arrival, connected to your inbox and property management system, with 30 days of fixes and adjustments after launch.
Operations build · 6–20 weeks
From the front desk to the P&L
$15,000–$60,000
Guest messages, ordering and invoice matching, scheduling around demand, and a weekly P&L across your systems, built in phases and timed around your season.
